Privacy Policy – trust88 Data Protection

trust88 ("trust88", "we", "us", "our") operates the online casino and sports betting platform accessible at trust88.win. trust88 acts as the data controller in respect of the personal data collected from players ("you", "your") who access or use the platform.

This Privacy Policy applies to all personal data collected through the trust88 website, mobile browser interface, customer support channels, and any other interaction you have with trust88 as a platform operator. It does not apply to third-party websites or services that may be linked to or from the trust88 platform.

By registering an account with trust88 or by continuing to use the platform after this Privacy Policy has been published or updated, you acknowledge that you have read and understood its contents and consent to the collection and processing of your personal data as described herein.

trust88 collects the following categories of personal data from players:

trust88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, unless explicitly required for a specific legal compliance purpose and with your prior consent.

trust88 collects personal data through the following means:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, participate in a promotion, or contact customer support, you directly provide personal data to trust88.
• Automated technologies: When you access the trust88 platform, technical and usage data is automatically collected through cookies, server logs, and similar tracking technologies. See Section 9 for more detail on cookies.
• Third-party sources: trust88 may receive data from identity verification providers, payment processors, and fraud detection services where this is necessary to verify your identity, process transactions, or prevent financial crime.

trust88 uses your personal data for the following purposes:

• To create and manage your trust88 player account and verify your identity and age eligibility.
• To process deposits and withdrawals through Malaysian payment channels including Touch n Go eWallet, Boost, and internet banking.
• To deliver the games, sportsbook markets, and platform features you request.
• To administer promotions, bonuses, and VIP programme rewards to which you are entitled.
• To provide customer support and resolve disputes through the trust88 24/7 live chat and email channels.
• To comply with our legal obligations, including anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) requirements.
• To monitor for and prevent fraud, prohibited conduct, and responsible gaming concerns.
• To improve the trust88 platform through aggregate analysis of usage patterns, game performance, and player feedback.
• To send you transactional and account-related communications such as deposit confirmations, withdrawal updates, and security alerts. Marketing communications are only sent where you have given explicit consent and can be unsubscribed at any time.

trust88 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contract performance: Processing necessary to fulfil our obligations to you under the trust88 Terms and Conditions, including account management, game delivery, and financial transactions.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and CTF obligations imposed on gaming operators.
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and improving trust88 services, where these interests are not overridden by your data protection rights.
• Consent: Processing for which you have provided explicit consent, such as receiving marketing communications or participating in analytics programmes. Consent can be withdrawn at any time without affecting the lawfulness of prior processing.

trust88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients strictly as necessary to operate the platform:

• Payment processors: Banks and e-wallet providers (including those facilitating Touch n Go, Boost, Maybank, CIMB, and Public Bank transactions) to process your financial transactions.
• Identity verification providers: Third-party KYC service providers that assist trust88 in verifying the identity and age of players as required by law.
• Game providers: Software studios whose games are hosted within the trust88 platform may receive anonymised session data necessary to deliver and audit game outcomes.
• Legal and regulatory authorities: trust88 will disclose personal data to law enforcement, regulators, or other competent authorities where required by applicable law or a valid legal order.
• Professional advisers: Lawyers, auditors, and consultants engaged by trust88 under obligations of confidentiality.

All third parties with whom trust88 shares personal data are contractually required to handle that data securely and in accordance with applicable data protection standards.

The trust88 platform is designed for and primarily serves players in Malaysia. Some of our service providers and game studios may be located outside Malaysia, which may involve transferring your personal data to jurisdictions with different data protection frameworks.

Where trust88 transfers personal data internationally, we take appropriate safeguards to ensure that your data receives a level of protection consistent with applicable data protection principles, including requiring transferee parties to implement appropriate contractual protections.

trust88 retains your personal data only for as long as necessary for the purposes for which it was collected, subject to applicable legal retention obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with trust88, and for a minimum of five (5) years following account closure to comply with AML and gaming regulatory record-keeping obligations.
• Transaction records: Retained for a minimum of seven (7) years from the date of each transaction in accordance with financial record-keeping requirements applicable to gaming operators.
• Support communications: Retained for two (2) years from the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter as evidence of the consent record.

When data is no longer required, trust88 will securely delete or anonymise it in accordance with our data disposal procedures.

trust88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and support security functions. The following types of cookies may be present on the trust88 platform:

• Essential cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your language preference, saved game settings, and login state to provide a more convenient experience.
• Analytical cookies: Collect anonymised or aggregated data about how players use the trust88 platform to help us identify areas for improvement. No personally identifiable information is shared externally through analytical cookies.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain trust88 features including the login function.

Subject to applicable data protection law, you have the following rights in relation to your personal data held by trust88:

• Right of access: You may request a copy of the personal data trust88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restrict processing: You may request that trust88 limit the processing of your data in certain circumstances, such as while a rectification request is pending.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a structured, machine-readable copy of your data.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to processing based on legitimate interests, including for direct marketing purposes.

To exercise any of these rights, contact the trust88 support team via live chat or by email at [email protected] (plain text only — not a link). trust88 will respond to verified requests within thirty (30) days.

21+ The trust88 platform is strictly intended for adults aged 21 years and above. trust88 does not knowingly collect personal data from individuals under the age of 21. If trust88 becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, all associated data securely deleted, and any funds remitted in accordance with applicable law.

If you are a parent or guardian and believe your child may have registered with trust88, please contact our support team immediately via live chat or at [email protected] so the matter can be investigated and resolved promptly.

trust88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the trust88 platform.
• Encrypted storage of sensitive data including financial records and identity documents.
• Role-based access controls ensuring that trust88 staff can only access personal data to the extent necessary for their specific job functions.
• Regular security assessments and penetration testing of platform infrastructure.
• Incident response procedures to detect, investigate, and notify affected players of any data breach in accordance with applicable law.

While trust88 takes data security seriously, no online system is entirely free from risk. Players are also responsible for maintaining the security of their own devices and account credentials.

trust88 may update this Privacy Policy from time to time to reflect changes in platform operations, legal obligations, or data processing practices. The updated policy will be published at trust88.win/privacy-policy with a revised effective date. Where changes are material, trust88 will notify registered players via the email address associated with their account.

Your continued use of the trust88 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you should close your account before the change takes effect.

If you have questions, concerns, or requests relating to this Privacy Policy or trust88's handling of your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 via the trust88 platform — the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link). Responses to privacy-related enquiries are provided within five (5) business days.

For concerns that cannot be resolved directly with trust88, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.